Quick Lane Service Advisor

Whaling City Ford•New London, CT

49d•$40,000 - $60,000

About The Position

Whaling City Ford is seeking a dedicated Quick Lane Service Advisor to join our team in New London, CT. In this role, you will be the primary point of contact for customers seeking quick and efficient vehicle maintenance and repair services. You will assist customers by understanding their needs, providing service recommendations, and ensuring a seamless and positive experience throughout their visit. Whaling City Ford is seeking a dedicated and customer-focused Service Advisor to join our team in New London, CT. In this role, you will act as the primary point of contact between our customers and the service department, ensuring an exceptional experience by effectively communicating service needs and managing repair orders with efficiency and professionalism. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

Previous experience in automotive service advising or customer service preferred.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Basic knowledge of automotive systems and repairs is a plus.
Proficiency with computer systems and software related to service management.
Valid driver’s license.
High school diploma or equivalent; additional automotive-related training is a plus.
Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
Excellent interpersonal and communication skills.
Strong organizational skills and attention to detail.
Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
Basic computer skills, including knowledge of dealership management software.
A commitment to providing outstanding customer service.
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Responsibilities

Greet customers promptly and professionally upon arrival.
Listen carefully to customer concerns and accurately diagnose service needs.
Provide clear explanations of recommended services and associated costs.
Schedule appointments and manage workflow to maximize efficiency and customer satisfaction.
Maintain strong knowledge of Quick Lane services, promotions, and warranty policies.
Collaborate with technicians to ensure timely completion of repairs and maintenance.
Process payments and generate necessary paperwork with accuracy.
Maintain a clean and organized service advisor area.
Greet customers promptly and professionally, answering questions and addressing concerns related to vehicle services.
Assess customer needs and provide accurate estimates of services required.
Coordinate with service technicians to ensure timely and quality repairs and maintenance.
Manage customer communications throughout the service process, including follow-ups and updates.
Maintain detailed records of vehicle services and customer interactions in the dealership management system.
Promote additional services and products that meet customer needs.
Ensure adherence to all company policies, health, and safety regulations.
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers