Service Advisor - Lexus of Portland

Holman•Portland, OR

1d•$3,000 - $10,000

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Lexus of Portland has an outstanding opportunity for a Service Advisor to join their team! What will you do? Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties: Meet & greet customers with courtesy and efficiency Responsible for proving outstanding guest experience! Determine the course of action to take and obtain customer authorization. Write up service needs and give customers an accurate estimate for dollar amount and completion time of work. Communicate effectively with customers, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles. Have knowledge of warranty and service/insurance policies. Keep customers informed and advise customers of the prognosis of their vehicle. Call customers to make appointments and answer telephones in a timely manner. Attend/complete required training and department meetings.

Requirements

High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
Current valid driver’s license
Must have good reading, writing and math skills.
Have excellent interpersonal skills and provide outstanding customer service.
Ability to work retail hours
Computer proficient

Responsibilities

Meet & greet customers with courtesy and efficiency
Responsible for proving outstanding guest experience!
Determine the course of action to take and obtain customer authorization.
Write up service needs and give customers an accurate estimate for dollar amount and completion time of work.
Communicate effectively with customers, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.
Have knowledge of warranty and service/insurance policies.
Keep customers informed and advise customers of the prognosis of their vehicle.
Call customers to make appointments and answer telephones in a timely manner.
Attend/complete required training and department meetings.