Service Advisor
About The Position
Established Ford dealership looking for service advisor. You'll work as a team with one other senior advisor maintaining the service schedule and coordinating communication between customers, technicians, and the parts department. Ability to handle multiple ongoing projects at once is a requirement. Proficiency with online computer programs, passwords, and coding is expected. This is a busy service department. You'll be on your feet and in constant motion. Experience with automotive repair processes would be preferred. Compensation is team-based so only team players survive here.
Requirements
- Ability to think "outside the box" to identify problems
- Knowledge of automobiles
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Minimum of 1 year in service department
- Ability to lift 50 pounds and work on your feet all day
- Ability to work in a fast-paced environment
- Basic computer skills
- Positive, friendly attitude
- High school diploma or equivalent
Nice To Haves
- Previous experience at a Ford dealership is a plus
- Experience with automotive repair processes would be preferred
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Listen, Question, & report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Assist Technicians and Parts Counter obtaining a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
- Coordinate and obtain approval of estimates with after-market warranty companies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
