Service Advisor - Automotive
About The Position
South Dayton Toyota seeks professionals holding the title of Service Advisor! You will engage with customers to address vehicle concerns, create work orders, and simplify complex repairs. If you love vehicles and helping others, we invite you to be part of our mission to deliver exceptional customer satisfaction Every Customer, Every Vehicle, Every Day! Welcome to South Dayton Toyota, the newest member of the Performance Automotive Network family! We are excited to bring top-notch service and quality to our community. As we grow, we’re looking for dedicated and skilled Service Technicians to join our team. If you're passionate about delivering exceptional automotive care and want to be part of something special, we invite you to apply and help us drive excellence together!
Requirements
- 3+ years of Service (Writer) experience preferred
- High school diploma/GED preferred
- Competent level of computer literacy
- Substantial time management technique
- General understanding of automotive maintenance
- Maintain an energetic, positive, and respectful attitude with everyone
- Valid driver’s license with a driving record that allows you to drive customers and company vehicles.
- South Dayton Toyota is a drug-free workplace
Responsibilities
- Maintain your Customer Satisfaction Scores at or above the district goal
- Receiving in customers and their automobiles in the most effective and timely manner
- Constant communication with your service technicians
- Calling customers with diagnostic results and recommendations from your technicians
- Selling the recommendations from your technicians
- Communicate authorized recommendations to your technicians with a “promise time” for completion of work
- Prompt call to customers when vehicle is washed and ready
- Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
- Close all repair orders and review with customers as they pick up their automobiles
Benefits
- Paid time off
- 401k retirement plans with generous company match
- Medical insurance
- HSA and FSA plans
- Dental care
- Vision coverage
- Short- and long-term disability
- Life insurance
- Critical illness insurance
- Hospital indemnity insurance
- Accident insurance
- Grief counseling
- Living will preparation
- Generous employee discounts on vehicles, parts, and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
