D-Patrick Motoplex - Service Advisor

D PATRICK INC•Evansville, IN

1d•Onsite

About The Position

We are seeking a motivated and customer-focused Service Advisor to join our Service team. You will act as the primary liaison between customers and the service department, coordinating vehicle repair and maintenance services while delivering an exceptional customer experience.

Requirements

Proven experience as an Automotive Service Advisor in a dealership or high-volume service environment
Hands-on experience operating a Dealer Management System (DMS), such as CDK
Strong knowledge of automotive repair processes, maintenance schedules, and warranty procedures
Excellent customer service and communication skills; able to manage multiple priorities
Solid math skills and ability to accurately prepare and explain estimates
Detail-oriented with ability to meet manufacturer and dealership requirements
Reliable, self-motivated, and able to work independently and as part of a team
Professional appearance, strong work ethic, and integrity
Willingness to work weekends and overtime
High school diploma or GED required
Valid driver’s license with a good driving record

Nice To Haves

Minimum 2 years of related experience preferred

Responsibilities

Greet customers and schedule service appointments in person, by phone, text, or email
Prepare, explain, and present repair and service estimates
Maintain high customer satisfaction (CSI) scores
Verify technician time, repair findings, and warranty work
Ensure repair orders are complete, accurate, and authorized
Keep customers informed on repair status, delays, and additional work
Inspect vehicles at check-in and coordinate test drives for quality control
Review vehicle service history and advise on recommended maintenance
Handle incoming service calls and work-in-progress inquiries
Maintain punctuality, attendance, and readiness to work scheduled shifts
Perform additional duties as assigned