Service Advisor at Capitol Hyundai
About The Position
Are you looking for an exciting career with the #1 new car and #1 certified pre-owned Hyundai dealer in Northern California? DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, Capitol Hyundai is looking for talented sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. As a Service Advisor , you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.
Requirements
- Commitment to excellent guest experience – on the phone/email, in the store, and after purchase
- 1-year of previous Service Advisor experience
- Valid state driver’s license and good driving record (no major violations)
- Availability to work evenings and weekends
Nice To Haves
- X-Time and CDK experience is a plus
Responsibilities
- Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
- Meet guests’ needs throughout the entire service process
- Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
- Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
- Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus
Benefits
- Values-driven culture and team built on integrity, caring, performance and efficiency
- Continuous career development and advancement opportunities
- Comprehensive benefits package (Medical, Dental, Vision)
- 401k with company match
- Employee Assistance Program with free telemedicine and mental health resources
- Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
