Service Advisor at Concord Mazda
About The Position
Concord Mazda , a proud member of the DGDG family, is looking for talented sales professionals to join their team. If you are looking for an exciting career with one of the top workplaces in the Bay Area - apply today! DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. As a Service Advisor , you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.
Requirements
- Commitment to excellent guest experience – on the phone/email, in the store, and after purchase
- 1-year of previous Service Advisor experience
- Valid state driver’s license and good driving record (no major violations)
- Availability to work evenings and weekends
Nice To Haves
- X-Time and CDK experience is a plus
Responsibilities
- Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
- Meet guests’ needs throughout the entire service process
- Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
- Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
- Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus
Benefits
- Values-driven culture and team built on integrity, caring, performance and efficiency
- Continuous career development and advancement opportunities
- Comprehensive benefits package (Medical, Dental, Vision)
- 401k with company match
- Employee Assistance Program with free telemedicine and mental health resources
- Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
