Service Advisor

MTLR Corp.•Newark, NJ

12d•$22 - $26•Onsite

About The Position

The Service Advisor actively participates in achieving the objectives of the branch. They handle most of the administrative matters, welcomes and informs customers, and is assisting the Service Manager in the day-to-day management of the branch. This position is on-site at our Newark Branch location.

Requirements

At least one year of shop experience (truck or automotive)
A Valid Driver's License
Communication: Communicates well, has good listening skills
Computer Skills: Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance
Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers
Dependability: Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record
Interpersonal Skills: Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback
Job Knowledge: Understands facets of job, aware of duties and responsibilities, keeps job knowledge current
Performance-Safety/Security: Adhering to and encouraging others to be cognizant and compliant of safety and security measures within the organization. Observes safety and security procedures. Determines appropriate action beyond guidelines. Uses equipment and materials properly
Quality: Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services
Teamwork: Accountable to team, works to meet established deliverables, appreciates view of team members, respectful
Technical Skills: Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity

Responsibilities

Physical and telephone reception of customers, suppliers and drivers
Transfer of incoming calls to the appropriate person or department
Manage mail received/to be posted at the branch
Actively participate to recover late payments from customers, with the help of the Account Receivable department in HQ and KWOTE software
Preparation of credit note requests and deposit refund requests to be sent to HQ
Preparation of contract amendment forms according to Branch Manager’s indications (captive spare assignment, vehicle swap)
Request end of month mileages from Customers, and enter them in Igloo
Perform the first level of validation of LD contracts in Igloo
Visually review vehicles to ensure all compliance stickers and graphics are in place and up to date, and send the request if any are needed
Manage rental requests/replacement trucks and create rental agreements in Igloo
Make sure all the rental agreements are signed by customers and uploaded in Igloo
Verify business legitimacy & proof of insurance before rentals
Perform the billing of CD contracts through Igloo, and perform the rewrites for CDM and RELAIS trucks
Complete check-out and check-in process (documents and pictures) for any rentals, and record any additional damage or missing fuel
Inform the service manager if repairs are needed on a vehicle
Create work orders for vehicles coming in the shop
Prepare and send POs to suppliers or Mendon Parts Department
Upload pictures and estimate in the billable repairs shared folder, and update the billable repairs spreadsheet
Send billable repairs estimate to customers to obtain approval/PO
Give regular updates to customers on the status of their vehicles in the shop
Workflow validation level 1