Service Advisor

House Ford•Red Wing, MN

12d

About The Position

House Auto Group is looking for an experienced, motivated and driven service advisor. If you're ready to build a career in a fast paced environment, we are looking for you!! By working at House Automotive group, you can be a part of a brand that honors the past, and is invested in the future. Join the House Family where we value service to each other and the world as much as to our customers! At House Auto we create Reliability you can trust, Service that makes you feel like family, and conversations that feel like home. We are a locally owned family dealership looking for the next team player.

Requirements

Ability to identify the problem quickly
Knowledge of automobiles is a plus
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant a plus
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in dealership setting also a plus
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Nice To Haves

Previous experience is a plus
Knowledge of automobiles is a plus
Past experience as a service advisor, assistant lane manager or service consultant a plus
Minimum of 1 year in dealership setting also a plus

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers