Service and Installation Engineer

FANUC America Corporation•Rochester Hills, MI

22h

About The Position

In this role as a Service and Installation Engineer, you will be responsible for installing, testing, and/or implementing state-of-the-art robotic painting solutions for general industry, heavy truck, and automotive tier suppliers; this includes a combination of robot installation, site management, system commissioning, robot programming, and onsite support. You will interface and collaborate with other members of the Automotive Component and Industrial Paint (ACP) group on projects involving the installation and implementation of paint robot solutions at end-user facilities. You must be a customer-focused, problem-solver with the ability to work in a highly autonomous environment.

Requirements

Associate’s Degree or equivalent technical education; or equivalent relevant experience
3+ years of experience working in a related environment with robotics integration, installation, or service repairs
Experience with intricate mechanical and electrical repairs and troubleshooting
Proven experience analyzing and solving service, engineering, and robot installation problems
Must be conversant in at least two of the following areas: electrical, electronic, computer science, pneumatics, hydraulics, PLC, or mechanical
Ability to read and interpret prints and related technical documentation
Must have or be able to obtain a valid driver’s license
Must be able to drive throughout the organization’s service area for business as required

Nice To Haves

Bachelor’s Degree in related field
Customer-focused with strong communication and interpersonal skills

Responsibilities

Install, startup, and debug of the system/unit being installed
Support the installation through buyoff and customer acceptance
Teach, modify, and fine tune robot paths and programs
Provide prompt, professional, and courteous solutions to customer problems
Process any, and all, necessary paperwork and provide the customer/FAC with detailed descriptions of the problem(s) encountered
Provide technical support to customers and various parts of FAC including Hotline, training segments
Provide training to customer, and other FAC team members
Coordinate responsibilities, activities, parts, and schedule with Engineering Manager, Project Manager, and project team members as appropriate to ensure customer satisfaction, and the completion of service calls or projects
Follow Engineering Guidelines and other standardized procedures to comply with product specifications, laws, and regulations