Service Appointment Coordinator - Lexus of Omaha

Lexus of Omaha • Omaha, NE

13h • $18

About The Position

Do you want to help transform the auto industry? Come let Lexus show you just how remarkable you can be!
At Lexus, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Lexus teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you!
We value individuals who:
Make it matter through being a caring team member.
Are authentic and communicate with transparency and kindness.
Welcome differences by seeking, listening, and learning from diverse perspectives.
At Lexus we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT LEXUS!
Your Purpose as a Service Appointment Coordinator:
Answer incoming phone calls for the Lexus Service Department, providing professional and courteous assistance to customers.
Schedule service appointments based on customer needs and service department availability.
Communicate with Service Advisors to ensure customer concerns and service requests are clearly understood and properly scheduled.
Provide basic information about services, appointment availability, and general service department questions.
Assist in coordinating customer needs between the phone, service advisors, and the service department to ensure a smooth service experience.
Maintain a professional demeanor on the phone and in person while assisting customers.
Perform additional duties as assigned by management.

Requirements

• Must be at least 18 years of age
• Customer service experience preferred
• A team-first always perspective with a desire to win together attitude.
• An innate desire to help others in all ways possible.
• Dedicated to creating meaningful outcomes in everything you do.
• Welcomes difference by seeking, listening, and learning from diverse perspectives.
• Authentically communicates with transparency, empathy, and kindness.
• Forever curious and motivated by a passion for continuous improvement.

Responsibilities

• Answer incoming phone calls for the Lexus Service Department, providing professional and courteous assistance to customers.
• Schedule service appointments based on customer needs and service department availability.
• Communicate with Service Advisors to ensure customer concerns and service requests are clearly understood and properly scheduled.
• Provide basic information about services, appointment availability, and general service department questions.
• Assist in coordinating customer needs between the phone, service advisors, and the service department to ensure a smooth service experience.
• Maintain a professional demeanor on the phone and in person while assisting customers.
• Perform additional duties as assigned by management.

Benefits

• Competitive Pay: $18.00/hour
• Work Schedule: Full-time, Tuesday-Saturday (Saturdays required)
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed