SERVICE BDC MANAGER
About The Position
🚗 NOW HIRING: Service BDC Manager 🚗 Cloninger Toyota & Ford | Salisbury, NC Are you a customer-focused leader who thrives in a fast-paced service environment? Do you love coaching teams, creating amazing guest experiences, and driving results? If so, Cloninger Toyota & Ford of Salisbury wants YOU on our team! 🌟 Why You’ll Love Working With Us Guest-First Culture – Every call, every appointment, every interaction matters Positive, Supportive Work Environment Monthly Employee Recognition – We celebrate wins (big and small!) Full Benefits Package including 401(k) with company match Competitive Salary: $50,000 – $60,000 annually, based on experience 🔧 Your Role as Service BDC Manager Lead and coach the Service BDC team to deliver an exceptional guest experience Oversee inbound and outbound service calls, appointment scheduling, and follow-ups Monitor KPIs, call quality, and appointment show rates Partner with Service Management to support daily operations and department goals Train, motivate, and develop a high-performing customer service team Ensure consistency, professionalism, and a guest-first mindset in every interaction 🚀 Ready to Take the Next Step in Your Career? Join a dealership group that values people, culture, and growth—for our guests and our employees. 📍 Location: Salisbury, NC 📩 Apply Today and become part of the Cloninger Automotive family! Cloninger Toyota & Ford is an Equal Opportunity Employer.
Requirements
- Customer service experience in a call center – REQUIRED
- Proven leadership or supervisory experience
- Strong communication, organization, and coaching skills
- Ability to multitask, stay positive, and lead by example
- Passion for customer experience and team success
Nice To Haves
- Dealership service department experience – PREFERRED
Responsibilities
- Lead and coach the Service BDC team to deliver an exceptional guest experience
- Oversee inbound and outbound service calls, appointment scheduling, and follow-ups
- Monitor KPIs, call quality, and appointment show rates
- Partner with Service Management to support daily operations and department goals
- Train, motivate, and develop a high-performing customer service team
- Ensure consistency, professionalism, and a guest-first mindset in every interaction
Benefits
- Guest-First Culture – Every call, every appointment, every interaction matters
- Positive, Supportive Work Environment
- Monthly Employee Recognition – We celebrate wins (big and small!)
- Full Benefits Package including 401(k) with company match
- Competitive Salary: $50,000 – $60,000 annually, based on experience
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
