Service BDC Representative | Jaguar Land Rover Anaheim Hills

RUSNAK • Anaheim, CA

5d

About The Position

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!
JOIN OUR TEAM
Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars.
Our Jaguar/Land Rover dealership in Anaheim is seeking a BDC Service Representative. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by providing high-level phone skills to engage customers and create selling opportunities for the Service department.
Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.
To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Requirements

• 2+ years in position of customer service representative or similar positions in retail industry.
• Excellent interpersonal and customer service skills; retail related experience.
• Strong verbal and written communication skills (Bi-lingual in English and Spanish a plus;
• Current California Driver License with satisfactory Department of Motor Vehicle driving record
• High School Diploma/GED

Responsibilities

• Fields inbound phone calls on a daily basis; make outbound phone calls to gain new growth for franchise
• Generate service appointments for franchise to promote greater revenue for each franchise
• Efficiently record all customer interaction activity in the Company’s customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed.
• Effectively manages special tasks as assigned by the Service management to contribute to overall team success of the team, department and organization
• Meet individual and team goals and initiative; for example hourly goals, monthly, and annual goals
• Provides daily, monthly and quarterly progress updates to Service management; maintains manager informed on all customer and personal concerns
• Learn and adapt to changing needs of BDC campaigns by given deadline
• Learn and correctly apply scripts within 24 hours of being provided by management
• Communicates effectively with service customers within established time frames
• Encourages clients to visit the dealership and service their vehicle by scheduling service appointments
• Develops, implements a strong "Client-Centric" vision and utilizes "The Rusnak Standard," best core practices, as well as professional and exemplary service to ensure that every internal and external Client of the dealership has an extraordinary experience during every encounter.
• Actively listen and communicate, verbally and in writing, in a courteous, professional, clear, concise, and correct manner to identify Client needs beyond expressed concerns, and develops projects and campaigns aimed at meeting these identified needs.
• Responds in a timely, courteous, and professional manner with a "consultative, value-added" approach to secure Client understanding and develop a stronger business relationship and future business.

Benefits

• Professional development and opportunities to grow within a well-respected company
• Competitive Pay
• Health Insurance Coverage (medical, dental, vision, and life)
• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Parental Leave
• Employee Perks (sports games, theme parks, etc.)
• Employee Referral Bonus Program
• Compensation will be based on experience and skill level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED