Service BDC Representative

Nucar Mid Atlantic • New Castle, DE

17h

About The Position

The role of a Service Business Development Representative is to increase the service traffic of the dealership by handling inbound service calls, making outbound calls, and producing solid and specific appointments for the service department.

Requirements

• Highly motived
• Good time management skills
• Proven track record of achieving or over-achieving goals
• Outstanding communication skills
• Professional work ethic
• Great attitude with a high-energy personality
• Superior customer service skills

Nice To Haves

• Scheduling experience preferred
• Customer service experience preferred
• Automotive experience helpful

Responsibilities

• Answering incoming phone calls and online enquiries.
• Logging customer details and comments in our system.
• Scheduling appointments and following up with any "no show" customers.
• Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.
• Adhering to all company policies and procedures.
• Maintaining contact with customers to ensure they are happy with our service.
• Ensuring potential customers are aware of any promotions.
• Assisting with various other tasks at the dealership.

Benefits

• Medical/Dental/Vision Insurance
• Short and Long-Term Disability
• Life Insurance
• 401(k)
• Paid Sick time
• Vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed