Service BDC Representative
About The Position
Nelson Automotive Group is currently operating out of Oklahoma and Tennessee. We are a Company with a vision of creating an unparalleled business culture and consumer experience. Our founder, Robert Nelson, originally established Nelson Auto Group in Broken Arrow, Oklahoma in 1989 as a company built on faith in Christ and high standards of customer service. Here at Nelson Auto Group, we have four core values that shape everything we do: trust in God, attitude of excellence, character, and loyalty. These values translate to the belief that our customers and employees are like family and have a part to play in the vision. Therefore, we desire to hire and train a committed team of employees that lead the way in expressing our vision and making good on our promise that “We’ll Make a Believer Out of You.” Nelson Auto Group is an Equal Opportunity Employer.
Requirements
- We are looking for someone who is positive, joyful, and passionate about maintaining customer satisfaction!
Responsibilities
- Greeting guests
- Answering the phone
- Booking appointments
- Setting next service appointments
- Efficiently using Dealertrack & Xtime scheduler while checking in new cars when needed
- Making follow up calls to make sure our guests had an amazing experience after their recent service visit
- Keeping track of the loaner car program
- Setting guests up in loaner vehicles while making sure we maximize our loaner utilization
Benefits
- Excellent company-sponsored medical, dental, and vision coverage options
- Industry leading 401K with company matching contributions.
- Life Time and other gym membership discounts.
- Paid time off and paid volunteer time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
