Service Captain

Scratch Restaurants Group•Los Angeles, CA

About The Position

Pasta Bar by Scratch Restaurant Group is seeking a dedicated and knowledgeable Service Captain to join our Michelin-starred team. With five consecutive years of Michelin recognition, Pasta Bar offers an intimate and immersive chef’s counter experience built around a 12-seat tasting menu. We’re looking for a hospitality professional who thrives in a refined, guest-facing role and brings both technical expertise and genuine warmth to every service. This is an exciting opportunity to be part of a small, collaborative team that values excellence, intention, and connection.

Requirements

Must have experience in fine dining restaurants, preference given to having a Michelin background.
Knowledge of Wine and Spirits, with the ability to execute wine pairings throughout service (equivalent to Level 1 CMS or similar experience recommended)
Keen eye for attention details, friendly, efficient, and able to provide high-touch experiences
Ability to work strongly within a team
A sense of urgency and follow-through
Ability to take direction
Ability to work calmly and effectively under pressure
Must have problem-solving abilities, be self-motivated and organized
Commitment to quality service and genuine hospitality
A positive attitude!
Valid Manager or Food Handler Certificate
Responsible Beverage Service Certification
Ability to speak and hear, vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
Constant standing with some walking
Be able to work in a standing position for long periods of time (up to 8 hours)
Be able to reach, bend, stoop and frequently lift up to 35 pounds and occasionally lift/move 50 pounds
Be able to climb stairs and ladders or step stools
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills

Responsibilities

Under the direction of Head Chef and General Manager, manage and coordinate the execution of all service aspects including wine and beverage pairings, mise en place, guest satisfaction and cleanliness of the dining room
Introduce guests to the concept of the restaurant and reconfirm all guest notes
Interact with guests in a warm, humble, and knowledgeable way, to make sure any questions about food, wine, service, and concept are answered
Ensure that glassware and marks are placed for each guest appropriately according to each course’s requirements
Provide knowledgeable beverage service, including wine- and non-alcoholic pairings at the Chef’s Counter during each seating
Assist with guest checkouts and payments
Setup the Chef’s Counter and ensure that chairs, utensils, and glassware clean and aligned
Contribute to daily upkeep of the restaurant, including cleaning and polishing
Attend daily lineup meeting
Fill in where needed to ensure the guest experience is never compromised as a result of operational challenges
Ensure high standards of personal presentation and grooming
Establish rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest
Speak with guests and staff using clear and professional language
Conduct monthly inventory counts on product and equipment
Completes the daily responsibilities that are set for each individual shift
Work with fellow staff and manager to ensure that the restaurant achieves its full potential
Ensure that the restaurant is always kept clean and organized, both at the front as well as the back of house areas
Always applies service techniques correctly at all times and all service touch points are hit
Anticipate any unexpected guest need and reacts promptly and tactfully
Attends training sessions and meetings as and when required
Diligent in addressing and appropriately escalating guest feedback, concerns, or complaints to Management
Adaptability and flexibility with a willingness to work outside of job description to ensure an exceptional guest experience is required.