Service Contract Support Representative

Hach•Loveland, CO

5d•$20 - $24•Onsite

About The Position

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Thriving in a supportive team environment that inspires you to strive for excellence. Collaborating with a vibrant, diverse, global team. Joining a company with a proven track record of success and an exciting future. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us We offer: Paid Time Off, Paid Sick Leave, Paid Company Holidays Professional onboarding and training options Career coaching and development opportunities Health benefits 401(k) Reporting to the Service Contract Support Supervisor, the Service Contract Support Representative is responsible for supporting the Service Contracts Team through all aspects of initial quote preparation and distribution, contract booking and invoicing, pricing (as requested), credit and re-bill, account receivable coordination, proper service system management relating to the initiation and closing of repair jobs, customer satisfaction, and other duties as required to support the Service Contract Support Team in renewing standard contracts, up-sell/ cross-sell, and conversion of various service program contracts. This position is part of the NA Service Commercial team located in Loveland, CO, and will be onsite. In this role, a typical day will look like: Process revenue-generating service transactions in Salesforce, including purchase orders (POs) and new service agreements. Completing simple contract updates, including, but not limited to, serial number swaps, add-ons, service changes, etc. Answer and return incoming customer calls through a high-volume queue, ensuring prompt, professional responses. Review and process items within the Sales Folder, including the accurate updating and administration of new product contracts Distribute key customer-facing documentation such as invoices and service confirmations. Make necessary instrument installed base changes/updates Collaborate with internal teams to support resolution of basic service-related questions and issues. Provide back-up coverage for team members during time off or high-volume periods. Meet or exceed performance expectations related to accuracy, responsiveness, and productivity. Assist with all other duties as needed to ensure the success of the team.

Requirements

High School or equivalent required; Associate degree or some college coursework preferred
Call center or heavy call volume experience preferred
Minimum 1-year Customer Service experience
Minimum 1-year general office experience or equivalent
Demonstrated proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and other database applications

Nice To Haves

Knowledge of Oracle, Salesforce, and/or Cisco Upstream is a plus

Responsibilities

Process revenue-generating service transactions in Salesforce, including purchase orders (POs) and new service agreements.
Completing simple contract updates, including, but not limited to, serial number swaps, add-ons, service changes, etc.
Answer and return incoming customer calls through a high-volume queue, ensuring prompt, professional responses.
Review and process items within the Sales Folder, including the accurate updating and administration of new product contracts
Distribute key customer-facing documentation such as invoices and service confirmations.
Make necessary instrument installed base changes/updates
Collaborate with internal teams to support resolution of basic service-related questions and issues.
Provide back-up coverage for team members during time off or high-volume periods.
Meet or exceed performance expectations related to accuracy, responsiveness, and productivity.
Assist with all other duties as needed to ensure the success of the team.