Service Coordinator/Dispatcher

Texas AirSystems•Temple, TX

28d

About The Position

Texas AirSystems has been shaping the HVAC landscape in Texas for over four decades. With 500+ team members and seven offices statewide, we partner with over 60 leading manufacturers to deliver custom, high-performance solutions that stand the test of time. Here, your work matters. You’ll be part of a team that values collaboration, rewards curiosity, and gives you the tools to keep growing. Whether you’re just getting started or looking for your next big challenge, this is a place where you can thrive and make a real impact. Reports to: Service Manager Location: This role will be based in Austin for the first 6–12 months but will then transition to support our Temple/North Austin territory. FLSA Status: Non-Exempt The Opportunity We are seeking a strong Service Coordinator/Dispatcher responsible for coordinating, controlling and directing activities of the service department and technicians. Must be detail and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with customers, technicians, supervisors and the field. Must be able to work well with others in a fast-paced & high-volume environment.

Requirements

Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience
Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Mental stamina for problem solving and prioritizing multiple tasks.

Nice To Haves

HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus

Responsibilities

Coordinates service resources as related to service operations.
Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
Generates Work Order Documents, dispatches technicians and notifies customers
Responsible for customer interaction
Coordinates operations interaction with the Parts Department and Acquisition, as necessary
Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests
Logs service start-up and service work requirements in job tracking system
Responsible for generating and printing various assigned reports
Ability to work regularly and dependably.
Ability to function in a team environment.
Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.
Other duties as assigned.