Service Coordinator

Prestige Collection • East Hanover, NJ

8d

About The Position

As a Service Coordinator , serves as the primary liaison between customers and the service department. This role is responsible for providing exceptional customer service, accurately assessing vehicle service needs, coordinating repairs with technicians, and ensuring a positive customer experience from check-in through vehicle delivery.

Requirements

• High school diploma or equivalent (required)
• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Ability to work in a fast-paced, team-oriented environment
• Basic computer skills and experience with dealership software (ADP/CDK/Reynolds preferred)
• Valid driver’s license with acceptable driving record
• Ability to stand and walk for extended periods
• Occasional lifting up to 25 lbs
• Exposure to typical automotive service shop conditions

Nice To Haves

• Previous automotive service advisor or related experience (preferred)

Responsibilities

• Customer Service & Communication Greet customers promptly and professionally upon arrival
• Listen to customer concerns and document vehicle service needs accurately
• Explain recommended maintenance and repair services in a clear and transparent manner
• Provide accurate estimates of cost and completion time
• Maintain consistent communication with customers regarding service status and updates
• Service Coordination Open and close repair orders in the dealership management system (DMS)
• Coordinate vehicle inspections and repairs with service technicians
• Review completed work and ensure all services were performed correctly
• Ensure warranty, recall, and maintenance services are processed properly
• Schedule service appointments efficiently to maximize shop productivity
• Sales & Upselling Recommend preventative maintenance and additional services when appropriate
• Meet or exceed individual and department sales and CSI goals
• Educate customers on manufacturer-recommended services
• Administrative & Compliance Maintain accurate service records and repair documentation
• Ensure all work orders comply with manufacturer and dealership policies
• Follow all safety, legal, and dealership procedures
• Maintain confidentiality of customer and dealership information

Benefits

• Competitive pay structure (hourly and/or commission-based)
• Health, dental, and vision benefits (if applicable)
• Paid time off and holidays
• 401(k) or retirement plan options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED