Service Coordinator - Automated Logic

Carrier • San Antonio, TX

1d • $66,250 - $92,750

About The Position

Automated Logic Corporation provides innovative building-management solutions that maximize energy efficiency and sustainable building operation while ensuring comfort. Its intuitive products control and monitor building functions such as heating, air conditioning, and lighting for commercial office, education, health care, government, and data center markets through a global network of independent dealers and North American branch offices. Automated Logic is a part of Carrier Global Corporation, the leading global provider of healthy, safe, and sustainable building and cold chain solutions. About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. About this role The role supports service operations by coordinating daily technician schedules, dispatching work orders, and prioritizing repairs to ensure efficient field operations. The ideal candidate communicates effectively with customers and field teams, manages scheduling and routing to meet job requirements, and assists in tracking technician productivity. This position requires strong organizational skills, attention to detail, and the ability to adapt in a fast-paced, on-call environment while collaborating closely with service leadership to maintain smooth and timely service delivery.

Requirements

• High School Diploma or GED
• 3+ years customer service experience
• 3+ years of experience utilizing Microsoft Office Suit (Outlook, Excel, Word)
• Must be willing to be on-call

Nice To Haves

• Bachelor’s degree, associate degree, Technical/Business School Certificate or Diploma in HVAC, Controls, or technical field.
• Experience in Building Automation, HVAC controls, or related field.
• Experience with building automation software, such as WebCTRL, and installing building automation controls.
• Working knowledge of TCP/IP networks including wireless technology.
• Ability to communicate technical information to a non-technical audience.
• Excellent communication skills and the ability to work well in a team environment.

Responsibilities

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time
• Handle time and material and service contract billings
• Assist with Accounts Receivable and Collections

Benefits

• Employees are eligible for benefits, including:
• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED