Service Coordinator

Stark Tech•City of Saratoga Springs, NY

10d

About The Position

Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide building analytics to help customers meet sustainability goals. Our large-scale equipment converts waste to renewable natural gas, reducing greenhouse gas emissions. Additionally, we enhance the utility grid with microgrid and battery energy storage solutions, along with solar development consulting services. Join Stark Tech to be part of the future of energy transformation. What you can expect We believe your well-being and satisfaction are vital for a fulfilling career. We are gritty, employee, and customer-focused. Here are some of the benefits we provide: Paid Time Off & Holidays 401(k) with employer match Medical/Dental/Vision insurance Health Savings Account (HSA) and Flexible Spending Account (FSA) HSA employer contribution Life and Disability insurance Wellness Program (participation incentives) Employee Assistance Program Competitive pay Career development How do you excel in this position The Service Coordinator will be responsible for providing administrative support to the service department. This includes administering and managing T&M billing, service agreements, contract renewals, works orders, service reports, and customer accounts.

Requirements

Associates Degree or equivalent related work experience.
5+ years of relevant work experience.
Great customer interface skills required.
Ability to work under pressure required.
Proficient at using MS software

Nice To Haves

Knowledge of HVAC or similar industry preferred.

Responsibilities

Correspond with customers as needed. Answer service calls and resolve issues.
Administer and manage T&M, Job and Service Agreement billing.
Issue and distribute invoices to customers accordingly.
Process service agreements and contract renewals. Work with sales team to understand and confirm contract terms.
Complete and submit certified payroll reports.
Maintain customer accounts and contact information in the system.