Service Coordinator

Summit Fire & Security

About The Position

The purpose of the Service Coordinator is to maintain SFS’s office management activities for the Service department, this includes scheduling and answering phones to ensure profitability and customer satisfaction for the department. Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you! Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states. Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth. Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Requirements

HS Diploma or equivalent required. Associate degree preferred.
1 year scheduling facility services experience, preferred.
1 years of professional computer skills.
Efficient time management skills developed organizational skills and ability to prioritize initiatives and business goals.
Demonstrated critical thinking skills.
Collaborator and ability to work with all levels of employees.
Strong diligence and accuracy
Must have the ability to effectively read, write and communicate in English with employees and customers.
Strong interpersonal, written, and oral communication skills.
Ability to operate a computer, use Microsoft Office required.
Experience with SalesForce preferred.
Valid driver’s license with acceptable driving record required.
Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
Up to 10% travel

Nice To Haves

Associate degree preferred.
1 year scheduling facility services experience, preferred.
Experience with SalesForce preferred.

Responsibilities

Schedule service calls with customers.
Coordinate the necessary equipment/materials accordingly.
Schedule emergency service with customers.
Create Technician schedules.
Schedule all necessary subcontractors, lifts as required.
Work with the Service Operations Manager to review reports and upload for customer access.
Communicate system impairments and service requests to the appropriate Manager.
Communicate with internal and external customers in a professional manner.
Provide backup assistance on phones for the administrative assistance.
Communicate with internal and external customers in a professional manner.
Other duties as assigned.