SERVICE CUSTOMER CARE REPRESENTATIVE

About the position

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, is seeking a Customer Service Representative. This position involves processing incoming calls from both Crown customers and Service Technicians, dispatching technicians, entering technician payroll hours, processing parts and service billing, creating daily work orders, maintaining records and files, and assisting other departments as needed.

Responsibilities

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Requirements

• Less than 2 years related experience
• High school diploma or equivalent

Nice-to-haves

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement
• and much more