Service Delivery Manager, West Coast
About The Position
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io . About this role: As a Service Delivery Manager at Astronomer, you’ll play a pivotal role in ensuring that our professional services engagements are delivered efficiently and with outstanding results. You will bring structure, organization, and energy to customer engagements, enabling teams to successfully deliver technical solutions and maximize platform adoption. By coordinating resources, developing and managing project plans, and fostering alignment among stakeholders, you will help customers progress smoothly from kickoff to full adoption of our solutions. Working closely with technical delivery teams and account stakeholders, you’ll act as the operational lead for your portfolio of customer engagements. You will identify priorities, resolve delivery risks, ensure engagement transparency, and champion the customer journey. This role reports to the Senior Manager of Service Delivery. This role is based in the Pacific Time Zone (PST).
Requirements
- 3–5 years of experience in project management, professional services, technical program management, or similar roles in a SaaS or technical services environment.
- Proven track record in building and managing project plans for technical or software implementation projects.
- Ability to handle multiple, simultaneous customer engagements while coordinating across technical stakeholders.
- Strong organizational, communication, and stakeholder management skills.
- Experience working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments.
- Confidence in bringing order and momentum to complex projects where priorities may evolve.
Nice To Haves
- Experience with data platforms or developer-focused products.
- Background as a Technical Project Manager, Professional Services Project Manager, Technical Account Manager, or Implementation Manager.
- Fluency in both English and Spanish.
Responsibilities
- Manage a portfolio of customer engagements, maintaining visibility across both active projects and broader account objectives.
- Develop, update, and track detailed project plans including milestones, timelines, and responsibilities.
- Facilitate regular engagement cadences with customers to ensure alignment, maintain momentum, and monitor progress.
- Collaborate with customers to identify and maintain a backlog of initiatives that support platform adoption.
- Orchestrate internal scoping and execution with Service Delivery Engineers and Architects.
- Monitor service utilization to ensure projects remain within contracted scope.
- Proactively surface delivery risks and coordinate resources to resolve blockers.
- Partner with Sales and Account teams to align delivery work with overall account strategies and priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
