Service Delivery Manager
About The Position
Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Service Delivery Manager to lead and manage end-to-end projects—from conception to deployment—ensuring successful delivery, customer satisfaction, and alignment with business goals. Client Presence: 190+ countries Team: 6,000+ Engineers Clients: 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex Partner Management challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!
Requirements
- 5–9 years of experience in IT Service Management or IT Infrastructure
- 2–4 years of experience in leadership or supervisory roles
- Proven experience managing Service Level Agreements (SLAs), incident management, and third-party vendors
- Strong communication skills
- MCA or Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent qualification.
- Diploma or equivalent professional education in the IT domain.
- Proficient in ITIL principles and best practices.
- Strong working knowledge of Microsoft Office tools including Excel, PowerPoint, and Word.
- Excellent verbal, written, and interpersonal communication skills, with the ability to present ideas clearly and persuasively.
- Ability to speak and communicate in English and Spanish
Nice To Haves
- PMP, PRINCE2, or equivalent project management certification is highly desirable.
Responsibilities
- Service & Project Governance: Define and enforce service delivery standards. Supervise the end-to-end lifecycle of IT projects—from scoping and resource allocation to execution and closure.
- Stakeholder & Vendor Management: Act as the primary point of contact for clients and executives. Manage third-party vendors to ensure contract compliance and service quality.
- Operational Excellence: Oversee incident, change, and problem management processes, often within the ITIL framework.
- Financial Oversight: Manage operational and CAPEX budgets, monitoring expenditure and ensuring the profitability of services.
- Continuous Improvement: Identify bottlenecks in IT processes and implement innovative solutions or automation to enhance productivity.
Benefits
- Be part of a collaborative and innovative global team driving industry-leading IT solutions.
- Work remotely from anywhere with reliable internet access.
- Professional growth and continuous learning opportunities.
- Competitive compensation (commensurate with experience and local market rates).
- Meaningful career advancement and the chance to contribute to the success of a global leader in IT services.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
