Service Delivery Specialist (Remote - United States)

SOLVENTUM

1d•Remote

About The Position

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As a Service Delivery Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Accountability - responsible for aligning and partnering with Solventum Sales Teams and their clients to ensure consistent communication, effective coordination, and system stability across products and services. Execution - ensures consistency with response and relationship management of each assigned health system from post-implementation through the support and life cycle of the client including regular communication with client technical teams at the Management/Director level. Client Care & Advocacy - coordinates with resources across various Heath Information Systems departments to prioritize client issues, drive resolutions, manage escalations and rapid response to requests. Client Support – serves as the operational point of contact for Solventum clients with the focus on maintaining system stability, surfacing new functionality, and identifying new opportunities (this is a non-sales position). Analytics and Reporting – assists in ensuring each client is aware of and leveraging use of all available analytics and reporting tools for determining system adoption and realized value from Solventum solutions. KLAS NPS and CSAT – drives customer participation in KLAS with the target of achieving NPS and CSAT scores exceeding the prescribed average for healthcare software vendors.

Requirements

Bachelor’s degree or higher (completed and verified prior to start) from an accredited university AND seven (7) years of healthcare software and/or healthcare operation work experience.
OR High School Diploma/GED and eleven (11) years of healthcare software and/or healthcare operation work experience.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Three (3) years of account/project management experience.
Three (3) year direct client relationship management including executive level.
Two (2) years of experience with ServiceNow
Two (2) years of experience in data and analytics reporting
Exceptional client relationship skills with ability to find creative solutions and manage difficult situations with diplomacy.
Must have strong business acumen, strategic thinking, presentation skills, training skills, and critical thinking skills.
Strong teamwork and collaboration, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic.
Credentialed Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) or equivalent work experience.

Responsibilities

Accountability - responsible for aligning and partnering with Solventum Sales Teams and their clients to ensure consistent communication, effective coordination, and system stability across products and services.
Execution - ensures consistency with response and relationship management of each assigned health system from post-implementation through the support and life cycle of the client including regular communication with client technical teams at the Management/Director level.
Client Care & Advocacy - coordinates with resources across various Heath Information Systems departments to prioritize client issues, drive resolutions, manage escalations and rapid response to requests.
Client Support – serves as the operational point of contact for Solventum clients with the focus on maintaining system stability, surfacing new functionality, and identifying new opportunities (this is a non-sales position).
Analytics and Reporting – assists in ensuring each client is aware of and leveraging use of all available analytics and reporting tools for determining system adoption and realized value from Solventum solutions.
KLAS NPS and CSAT – drives customer participation in KLAS with the target of achieving NPS and CSAT scores exceeding the prescribed average for healthcare software vendors.

Benefits

Solventum offers many programs to help you live your best life – both physically and financially.
To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume