Service & Delivery Tech I

Albertsons Companies • Pleasanton, CA

3d

About The Position

As a Service & Delivery Technician I, you will be supporting our stores throughout Northern California, with an emphasis on the bay area. There will be times when you will need to support stores further, which at times will require overnight stays.
In this role, you will be helping with projects ranging from our quarterly IT deployments to remodels that require IT components to get updated and or re-installed. Role includes up to 25% travel

Requirements

• High school graduate, AA/AS/BA/BS degree preferred, or 1+ year's technical/training/hardware certifications preferred.
• 1+ years’ retail business experience preferred.
• 1+ years’ experience with retail store systems, technology systems and hardware preferred.
• 1+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve issues.
• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
• iOS and Android knowledge.
• Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
• Understanding of how hardware/software systems inter-relate.
• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
• Must have a good, safe driving record. Must have a vehicle.
• Solid mechanical skills.
• Flexibility to work a variety of shifts, day, evening and overnight. This role is primarily scheduled M-F, however, at times Sunday evenings may be required.
• Strong sense of urgency, business ethics, dependability and follow through.

Nice To Haves

• Self-checkout experience is preferred.

Responsibilities

• Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices.
• Installation of new hardware and software components, such as desktops, iPads, servers, UPS battery backup’s, self-checkout’s, printers, scanner scales, counter scales, and network equipment.
• Maintain equipment inventory controls and policies.
• Travel will be required to store locations for installations, at times requiring overnight stays.
• Installation schedules can vary by deployment, including some which occur overnight.

Benefits

• Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED