Service Desk Administrator Internship IRES - SSFB

Amentum•Colorado Springs, CO

2d•Onsite

About The Position

The MIT Service Desk Administrator Internship supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This is a 6-month long internship The Candidate Will: Provide front line technical support to customers via phone, email, and in-person, answering basic inquiries and troubleshooting common IT issues. Create, assign, and track service request tickets to ensure timely resolution. Escalate complex issues to the appropriate Client System Administrator (CSA) or senior team members. Be accountable for the maintenance and management of the queue of incident requests (IRs). Be adaptable to support CSAs and senior team members in supporting Tier 2/3 break/fix efforts. Support hardware disposition needs on assets like sanitization facilitation, excessing old or no longer needed assets, and hard drive destruction when necessary. The successful candidate will: Be available to support a variety of tasks/roles, including but not limited to: IT Help Desk functions, coordinating break/fix and satisfying customer requirements through various channels. Be adaptable to new technologies, new situations, and short deadlines Have a strong commitment to a team environment and organizational improvement Be dependable and punctual Be able to communicate effectively with the various teams and/or customers as necessary Be able to work as part of a team in a fast-paced and dynamic environment Be capable of cross-team collaboration and cooperation on a variety of efforts and functions Be self-motivated Resumes, in month and year format, must be submitted with application in order to be considered for the position.

Requirements

Must have experience working with Microsoft Windows Operating Systems
Must be able to lift a minimum of 35 lbs
Must have, or obtain within 90 days of start date, a DoD 8570 IAT Level II Certification such as CompTIA Security+ CE or higher
Must have, or obtain, an active DoD Secret Security Clearance

Nice To Haves

Have a CompTIA A+ Certification
Have a CompTIA Network+ Certification
Have experience with audio-visual systems
Have experience with Virtual Desktop Environment Support
Have experience with Active Directory
Have an understanding of Group Policies, DHCP, and DNS

Responsibilities

Provide front line technical support to customers via phone, email, and in-person, answering basic inquiries and troubleshooting common IT issues.
Create, assign, and track service request tickets to ensure timely resolution.
Escalate complex issues to the appropriate Client System Administrator (CSA) or senior team members.
Be accountable for the maintenance and management of the queue of incident requests (IRs).
Be adaptable to support CSAs and senior team members in supporting Tier 2/3 break/fix efforts.
Support hardware disposition needs on assets like sanitization facilitation, excessing old or no longer needed assets, and hard drive destruction when necessary.
Be available to support a variety of tasks/roles, including but not limited to: IT Help Desk functions, coordinating break/fix and satisfying customer requirements through various channels.
Be adaptable to new technologies, new situations, and short deadlines
Have a strong commitment to a team environment and organizational improvement
Be dependable and punctual
Be able to communicate effectively with the various teams and/or customers as necessary
Be able to work as part of a team in a fast-paced and dynamic environment
Be capable of cross-team collaboration and cooperation on a variety of efforts and functions
Be self-motivated

Benefits

Our health and welfare benefits are designed to support you and your priorities.
Offerings include:
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements.
Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.