Service Desk Analyst (L2)
ITTConnect•New York, NY
11d•Onsite
About The Position
ITTConnect is seeking an IT Service Desk L2 Analyst for a direct-hire full time position with a large financial institution. Position is onsite in Midtown Manhattan Work shift: 6am - 3pm
Requirements
- 8+ years of experience in IT Service Desk
- 5+ years of experience in Service Desk Level 2 support
- Proficient with Windows OS, Microsoft 365, Active Directory, wi-fi and MS exchange
- Experience with cloud platforms such as Azure, or AWS
- Knowledge of networking concepts (TCP/IP, LAN/WAN, firewalls)
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Scripting experience (PowerShell, Bash)
- Experience with virtualization platforms (VMware, Hyper-V)
- Experience with virtual desktop infrastructure (VDI â e.g. Citrix)
- Strong knowledge of ITSM tools (e.g., Jira) and ITIL practices
- Understanding of data privacy, regulatory requirements, and cybersecurity in finance
- May require after-hours or weekend work during system upgrades, maintenance or emergencies
- On-call responsibility for critical infrastructure issues
Nice To Haves
- Desirable experience working with banks / financial services
- Bachelorâs degree in Information Technology or related field
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
