Service Desk Level II Analyst

DYOPATH•New York, NY

14d•$29•Onsite

About The Position

Join DYOPATH as a Service Desk Level 2 Analyst Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Service Desk Level 2 Analyst who thrives on team spirit, curiosity, and a genuine commitment to exceptional support. Why You’ll Love Working Here Purpose with Passion – A culture guided by the L.O.V.E. philosophy (Living Our Values Every Day). Grow & Thrive – Certifications, career development, and professional growth opportunities. Award-Winning Culture – Known for outstanding service internally and externally. Fun & Respectful Teamwork – Collaborative, uplifting environment where achievements are celebrated. Role Overview Location: On Site (New York, NY) Schedule: 1st Shift (9a-6p); Monday through Friday Pay Rate: $29 Your Mission as a Service Desk Level 2 Analyst Serve as the go-to technical resource for desktops, laptops, printers, mobile devices, software, and network issues. Tackle mid-level challenges, resolve escalations, and collaborate with IT teams when needed. Mentor Level 1 analysts through coaching and guidance. Prioritize user satisfaction with timely issue resolution and follow-up. Pursue ongoing training, certifications, and continuous learning. Contribute to special projects supporting service improvement. Why This Role Rocks As a Service Desk Level 2 Analyst, you’ll be more than a problem-solver—you’ll be a trusted advisor, mentor, and key part of delivering world-class IT support. You’ll grow your skills, make an impact, and help shape the future of tech services at DYOPATH. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Requirements

2–4 years in technical support, including at least 1 year as a Service Desk Level 2 Analyst or similar role.
Exceptional customer service and the ability to explain technical solutions clearly.
Strong proficiency in Windows OS, Microsoft Office, and advanced network troubleshooting.
Familiarity with ITIL or similar service frameworks.
Ability to work independently and collaboratively.
Strong analytical and multitasking skills under pressure.
Proficiency with remote-support tools.

Nice To Haves

Associate’s degree (or higher) in Computer Science or related field preferred.
Professional certifications (or working toward):
HDI Support Center Analyst (HDISCA)
ITIL Foundation
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate

Responsibilities

Serve as the go-to technical resource for desktops, laptops, printers, mobile devices, software, and network issues.
Tackle mid-level challenges, resolve escalations, and collaborate with IT teams when needed.
Mentor Level 1 analysts through coaching and guidance.
Prioritize user satisfaction with timely issue resolution and follow-up.
Pursue ongoing training, certifications, and continuous learning.
Contribute to special projects supporting service improvement.