Service Desk Technician

BAMKO • Phoenix, AZ

1d • Onsite

About The Position

BAMKO is one of the top 10 largest companies in the branded merchandise space and the fastest growing of any of the top 50 companies in the $25 billion dollar industry. Over the last 5 years, BAMKO has won countless awards, including Best Places to Work & Best Client Promotions. With a culture built around the concepts of personal and professional growth, BAMKO puts values into actions. BAMKO has the best and the brightest employees who love a challenge that unlocks their highest potential. Our portfolio of clients have a range of known Fortune 1000 companies. This includes but is not limited to Dunkin’ Donuts, Tesla, Microsoft, Peloton and more! We are a fast-paced, entrepreneurial and innovative company where culture is at our core. We attract and retain high-level talent that continues to outpace the competition. If you are driven, have big brain ideas, are competitive and enjoy working with multiple teams, we want you to be a part of building something special here at BAMKO.
The Level II Service Desk Technician plays a key role in supporting end users and maintaining IT service continuity at BAMKO’s Phoenix office. This onsite role focuses on resolving escalated technical issues, managing endpoint devices, and providing hands-on support across a predominantly Google Workspace and Windows environment. The ideal candidate is resourceful, responsive, and experienced with modern SaaS and cloud-based tools.

Requirements

• Years of previous experience in a service desk role
• Associate’s degree or higher in Computer Science, Information Technology, or equivalent professional experience.
• Proficient in supporting Windows 10/11 and macOS in an enterprise environment.
• Hands-on experience with Google Workspace Admin Console and Entra ID/Azure AD hybrid setups.
• Familiarity with endpoint management platforms like NinjaOne or equivalent.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
• Experience with standard productivity tools (Zoom, Slack, Microsoft Office).
• Excellent communication and interpersonal skills.
• Strong troubleshooting and time management capabilities.
• Proactive and service-oriented mindset with a high level of accountability.

Nice To Haves

• Relevant certifications preferred (e.g., CompTIA A+, Google IT Support, Azure Fundamentals).

Responsibilities

• Analyze recurring support trends and recommend process or tooling improvements.
• Communicate emerging issues and user-impacting patterns to IT leadership.
• Deploy and configure software using NinjaOne or other endpoint management tools.
• Assist with employee onboarding and offboarding, including user provisioning in Google Workspace and Entra ID.
• Maintain inventory and readiness of spare devices, peripherals, and accessories.
• Serve as the primary onsite escalation point for complex technical issues.
• Support a mixed environment of Windows and macOS endpoints, network printers, and conferencing setups.
• Troubleshoot authentication, access, and endpoint issues including Google Workspace, VPN, Entra ID, and Chrome/Edge browser environments.
• Maintain endpoint security and ensure compliance with IT policies.
• Use remote tools and diagnostic utilities to resolve issues efficiently.
• Ensure proper ticket documentation and resolution tracking in the service desk system.
• Deliver a high level of customer service and manage expectations aligned with defined SLAs.
• Conduct regular user access reviews.
• Develop and maintain internal knowledge base content, FAQs, and user support guides.
• Provide guidance and mentorship to Level I technicians when needed.

Benefits

• comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, and a retirement plan with employer contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree