Service Director, Marketing Operations and Promotional Review Excellence

Trinity Life Sciences

11d•$145,000

About The Position

We're committed to bringing passion and customer focus to the business. Service Director, Management Advisor, Marketing Operations and Promotional Review Excellence Position Summary The Service Director for the Marketing Operations and Promotional Review Solutions is a accountable for delivering excellence and operational execution for contracted benchmarking and advisory services. The role ensures end-to-end high‑quality execution, coordination, issue resolution and delivery, while expanding the breadth and depth of value TGaS solutions. This role serves as the operational backbone of Marketing Operations and Promotional Review Excellence service delivery - working closely with Solution Management Advisors, Analytics, and Operations teams to ensure projects are executed with rigor, consistency, and timeliness. Success is defined by client satisfaction, retention, delivery excellence, and operational efficiency. Essential Functions The position will have distinct responsibilities: Advisory Services & Client Support (≈30%) Responsible for the delivery experience for clients, serving as the primary escalation point to ensure services are delivered in line with the contracted scope and expectations. Execute contracted advisory services including VHows, advisory discussions, peer connects, urgent support requests, and member meetings leveraging TGaS databases and benchmarking assets Coordinate logistics and delivery for client summits, conferences, and semi‑annual or biannual meetings in partnership with Solution leadership Improve and implement enhancements to delivery and operational processes to increase efficiency, quality, and scalability. Coordinate continuous review of client satisfaction and retention value of engagement and services Client Benchmark Engagements & Projects (≈30%) Accountable for the credibility and quality of client deliverables (e.g., benchmarks, business plans, capability assessments, road maps) through data collection, survey deployment, document review, and analysis support. Gather and analyze client documentation and input quantitative and qualitative data into TGaS databases for analysis and peer comparison. Work closely with Analytics and Solution Advisors to ensure quality checks are completed and that deliverables accurately reflect client capabilities relative to peer sets and TGaS best‑practice continuums. Coordinate reconciliation of post‑readout updates and adjustments into databases and standard tools. Project Management & Operational Coordination (≈30%) Maintain engagement timelines, track deliverables, and coordinate resources across multiple concurrent client projects. Monitor data collection and tracking systems for ongoing benchmark initiatives and deep research efforts. Track proposal, SOW, and engagement status in partnership with Solution leadership. Identify opportunities for process improvement and support implementation of enhancements to standard tools, templates, and workflows. Resolve escalations and anticipates and mitigates risks Ultimately accountable for meeting client expectations and delivery Product & Solution Enablement (10%) Capture unmet market needs and insights observed through client engagements and route them to Solution Management Advisors for evaluation. Own the identification and recommendation of delivery-driven solution development initiatives following client engagements, including updates to templates, databases, and standard deliverables. Converts insights into solution enhancements to drive long-term scalability and value

Requirements

Bachelor’s degree required. Advanced degree preferred.
8-10+ years’ experience in providing related services and/or products to the pharmaceutical industry in pharmaceutical commercial operations, account management, analytics, data management, marketing operations, consulting/advisory services, or related roles with increasing leadership scope
Demonstrated track record of strong client relationship management in a Commercial Operations capacity
Demonstrated track record of strategic thinking and service design (management consulting, information provider, applications development, account service, or comparable model)
Ability to build cross-functional relationships, while having strong integrity, judgment and escalation skills
Project Management experience in overseeing or contributing to complex, multi-discipline projects.
Advanced Microsoft Office skills (PowerPoint, Excel, Word), comfort with documentation systems (SharePoint/OneDrive) and modern productivity/AI tools.
Familiarity with Salesforce, Tableau, or similar BI platforms.
Documented track record of developing and managing effective relationships with Clients
Excellent verbal, writing, and presentation communication skills with the ability to engage with senior level stakeholders
This position may require local, regional and/or national travel up to approximately 10% of the time

Responsibilities

Responsible for the delivery experience for clients, serving as the primary escalation point to ensure services are delivered in line with the contracted scope and expectations.
Execute contracted advisory services including VHows, advisory discussions, peer connects, urgent support requests, and member meetings leveraging TGaS databases and benchmarking assets
Coordinate logistics and delivery for client summits, conferences, and semi‑annual or biannual meetings in partnership with Solution leadership
Improve and implement enhancements to delivery and operational processes to increase efficiency, quality, and scalability.
Coordinate continuous review of client satisfaction and retention value of engagement and services
Accountable for the credibility and quality of client deliverables (e.g., benchmarks, business plans, capability assessments, road maps) through data collection, survey deployment, document review, and analysis support.
Gather and analyze client documentation and input quantitative and qualitative data into TGaS databases for analysis and peer comparison.
Work closely with Analytics and Solution Advisors to ensure quality checks are completed and that deliverables accurately reflect client capabilities relative to peer sets and TGaS best‑practice continuums.
Coordinate reconciliation of post‑readout updates and adjustments into databases and standard tools.
Maintain engagement timelines, track deliverables, and coordinate resources across multiple concurrent client projects.
Monitor data collection and tracking systems for ongoing benchmark initiatives and deep research efforts.
Track proposal, SOW, and engagement status in partnership with Solution leadership.
Identify opportunities for process improvement and support implementation of enhancements to standard tools, templates, and workflows.
Resolve escalations and anticipates and mitigates risks
Ultimately accountable for meeting client expectations and delivery
Capture unmet market needs and insights observed through client engagements and route them to Solution Management Advisors for evaluation.
Own the identification and recommendation of delivery-driven solution development initiatives following client engagements, including updates to templates, databases, and standard deliverables.
Converts insights into solution enhancements to drive long-term scalability and value