Service Dispatcher

Jones Covey Group Inc•Rancho Cucamonga, CA

About The Position

The Service Dispatcher will be responsible for directing and controlling activities of multiple Service Technicians to meet service/testing standards both internally and externally. The person in this position will be involved in the scheduling, coordination, and reporting of service technicians/testers. To be successful as a Service Dispatcher, you must have excellent communication skills and great attention to detail.

Requirements

High School Diploma or GED, required
Minimum 1-year extensive experience as a dispatcher or related job duties.
Exceptional time management, multitasking, and interpersonal skills.
Ability to closely collaborate with other project teams and stakeholders.
Good computer skills and use of Microsoft software.
Ability to work in a team environment.
Ability to be professional in all settings, with an acceptable level of fitness to complete duties as assigned.
A Service Dispatcher is required to work at least 40 hours a week on agreed work schedule. This schedule will include appropriate meal and rest breaks, in accordance with company policy. Additional hours may be required on a “as needed” basis to support operational demands. The work schedule is subject to change as the company grows, and the Dispatch team will work together and assist with holiday coverage. Longer hours may be required on an “As Needed” basis. Appropriate protective clothing and safety shoes are required.
Must be able to meet company’s employment requirements, which includes passing a drug screen, background and MVR, if driving for the company
Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.

Responsibilities

Direct and control activities of the service technicians to meet service/testing standards both internally and externally.
Assist Service Manager/Dispatch team with routing technicians within due dates to sites with the least windshield time and most efficient routes.
Schedule calls to meet the client’s expectations to ensure technician efficiency and meeting obligations outlined by the client’s contract.
Manage/update internal database for daily schedules and reporting.
Assess and respond to all emergency requests within a timely manner.
Creating/updating and receiving all P.O.’s assigned to work orders.
Generating and completing correspondence to vendors
Ordering Rental Equipment
Assisting the Dispatch team with identifying and scheduling sub-contractors if needed near the job if needed and processing SPOs accordingly.
Working with Dispatch team to ensure that the Service Technicians always have support during their work and travel schedule.
Assist Service Manager to schedule inventory for each tech and ensure inventory counts submitted to accounting in timely fashion.
Opening SPO’s for miscellaneous supplies and purchasing needs
Providing notifications to clients on all upcoming repair work before/after hours.
Assisting with client requests /customer service.