Service Dispatcher

Quantrell Auto Group•Lexington, KY

About The Position

The "air traffic controller" of our shop. This isn’t just about moving paper; it’s about mastering the flow of the shop You are the heartbeat of the shop floor. Your mission is to balance technician productivity with an obsessed focus on Fixed Right First Time and Turnaround Time (TAT). If the shop is a symphony, you are the conductor. The Core Responsibilities Strategic Dispatching: Assigning the right job to the right tech based on skill level and certification. Priority Management: You will navigate the "Four Pillars of Priority": Waiters: High-speed turnaround to get clients back on the road. Comebacks: Zero-fail priority; these get handled immediately and correctly. Tech Work Flow: Keeping the flow moving when a tech is stalled. Maintenance: Fair "Round Robin" distribution to keep the "B" and "C" techs earning and learning. Shop Logistics: Proactively pulling vehicles into bays to minimize tech downtime. Quality Control & Validation: Conducting pre-service and post-service test drives to ensure the concern is verified and the correction is absolute. Liaison Excellence: Acting as the central hub between Service Advisors (expectations), Technicians (execution), and the Parts Department (availability). Parts Tracking: Constant monitoring of "Parts On Order" status to resume work the second a component hits the dock. Schedule & Environment Hours: Monday – Friday, 07:30 AM – 04:30 PM. Break: 1-hour dedicated lunch (the shop needs you fresh for the afternoon rush). The Culture: We run a high-performance, professional environment. We value fairness, transparency, and a "no-drama" approach to work distribution. Compensation Structure We believe in rewarding the efficiency you create. Base: Competitive hourly rate. Performance Bonus: A monthly production bonus tied directly to Shop Utilization and overall technician efficiency. When the shop wins, you win. Who You Are Technically Minded: You understand the difference between a Subaru head gasket job and a Cadillac electrical diagnostic. Fair-Minded: You earn the respect of the techs by being an objective "referee" of work. Urgent but Calmed: You can handle a busy drive without losing your cool. Quality Focused: You don't just want the ticket closed; you want the car fixed.

Requirements

Technically Minded: You understand the difference between a Subaru head gasket job and a Cadillac electrical diagnostic.
Fair-Minded: You earn the respect of the techs by being an objective "referee" of work.
Urgent but Calmed: You can handle a busy drive without losing your cool.
Quality Focused: You don't just want the ticket closed; you want the car fixed.

Responsibilities

Strategic Dispatching: Assigning the right job to the right tech based on skill level and certification.
Priority Management: You will navigate the "Four Pillars of Priority": Waiters: High-speed turnaround to get clients back on the road. Comebacks: Zero-fail priority; these get handled immediately and correctly. Tech Work Flow: Keeping the flow moving when a tech is stalled. Maintenance: Fair "Round Robin" distribution to keep the "B" and "C" techs earning and learning.
Shop Logistics: Proactively pulling vehicles into bays to minimize tech downtime.
Quality Control & Validation: Conducting pre-service and post-service test drives to ensure the concern is verified and the correction is absolute.
Liaison Excellence: Acting as the central hub between Service Advisors (expectations), Technicians (execution), and the Parts Department (availability).
Parts Tracking: Constant monitoring of "Parts On Order" status to resume work the second a component hits the dock.