Service Lot Attendant

Harnish Auto Family•Puyallup, WA

1d•Onsite

About The Position

The Automotive Service Lot Attendant is responsible for maintaining organization, safety, and efficiency within the service drive and dealership lot. This role supports the Service Department by transporting, parking, staging, cleaning, and preparing customer and inventory vehicles while ensuring a positive customer experience.

Requirements

Excellent verbal and written communication skills, with ability to build rapport quickly.
Strong negotiation, closing, and customer service skills.
Ability to work independently and as part of a team in a fast-paced environment.
Professional phone etiquette and positive attitude.
Standing and walking for extended periods
Frequent outdoor exposure in service drive and lot
Exposure to noise, vehicle fluids, dust, and varying temperatures is expected.
Operating computer and dealership systems
Ability to sit and/or stand up to 4 hours at a time
Ability to lift up to 40lbs and perform physical tasks including standing, bending, and working in confined spaces.
Ability to read screens and printed materials.
Clear hearing for effective communication.
Ability to understand and follow verbal and written instructions
Ability to maintain focus and attention to detail in a fast-paced environment
Ability to prioritize tasks and manage time effectively
Ability to recognize safety hazards and exercise sound judgment
Ability to remember vehicle locations, key tagging procedures, and lot organization systems
Ability to adapt to changing demands throughout the workday
Basic problem-solving skills to address minor operational issues
Ability to communicate clearly and professionally with customers and team members
Ability to remain calm and composed during busy service periods

Responsibilities

Greet customers in the service drive in a professional and courteous manner
Safely move, park, and retrieve customer and dealership vehicles
Maintain organized flow of vehicles in service lanes, parking lots, and storage areas
Assist Service Advisors and Technicians with vehicle staging and positioning
Perform visual inspections for damage and document as required
Install protective coverings (seat covers, floor mats, steering wheel covers)
Shuttle vehicles between dealership locations if required
Maintain cleanliness of service drive, lot, and parking areas
Monitor lot for safety hazards and report concerns immediately
Ensure keys are properly tagged and secured according to dealership policy
Maintain a clean, organized, and safe work area.
Report any safety issues, equipment defects, or hazards immediately to management.
Adhere to all company policies, scripts, and customer service standards.
Maintain a professional appearance and conduct consistent with dealership standards.
Support management initiatives related to revenue growth, compliance, and customer satisfaction.
Maintain high ethical standards and represent the dealership professionally at all times.
Adhere to attendance, scheduling, and timekeeping expectations.
Complete all required training, certifications, and compliance courses on time.
Perform other duties as assigned by management.