Service Manager 2 - Department 774

Bridgewell • Lynn, MA

13d

About The Position

The Service Manager 2 will provide support and assistance in Level 2 Day Service programs. Staff will support individuals who need daily intervention, supervision, and skills training in activities of daily living within a day program environment and in the community. Individuals may require moderate physical assistance or accommodation. Staff will receive specialized training to provide enhanced supervision or interventions designed to address multiple disabilities which may include behavioral supports or enhanced medical care. Staff will develop, implement, and supervise a training program designed to meet each individual's needs, case management of designated individuals, or participation in general duties.

Requirements

• Minimum of Associate's Degree in Human Services or equivalent experience.
• A minimum of one year of experience working with people with developmental or psychiatric disabilities is required.
• Excellent written and oral communication skills so that the writing of required documents is clear and articulate.
• Knowledge and understanding of principles of normalization, behavior management, and human rights
• Excellent organizational and problem-solving skills.
• Valid driver's license and one year of driving experience.
• Computer literacy including the ability to proficiently use Microsoft products and web-based applications supported by the agency.

Responsibilities

• Provide services to individuals according to DDS, DMH, MassHealth, HUD, DPH, CARF, and all applicable regulatory standards as well as Bridgewell's policies and procedures.
• Administer and interpret assessments to determine each individual's skill level on an annual basis.
• Plan and implement an individualized program, based on each individual's needs following their Day Habilitation Support Plan.
• Teach skills to individuals and small groups for training in designated areas.
• Develop adaptive equipment and jigs to ensure individuals attain goals.
• Supervise the implementation of the Day Habilitation Support Plan and maintain the individual records in eHana.
• Assist people in making decisions about their daily routine/activities.
• Assure that people have access to communication with family, friends, and significant others.
• Assist people in participating in community events including volunteer sites, libraries, YMCA's, and any particular place of interest to them.
• Maintain appropriate certifications including FA/CPR, PABC, and MAP.
• Other Duties as assigned.

Benefits

• Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.
• Generous paid time off includes your birthday (that's right, we even give you your birthday off!)
• A collaborative work environment that values new insight and personal contributions
• With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.
• Additional compensation for on-call rotations
• Opportunities for professional development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees