Service Manager (Heavy Equipment)

D2B Groups • Wilmington, OH

2d

About The Position

As a Service Manager for Heavy Equipment you will be responsible for overseeing the service operations and ensuring top-quality maintenance and repair services for our heavy machinery. Your role will involve managing a team of skilled technicians, optimizing workflow efficiency, and ensuring that service goals are met while maintaining high standards of safety and customer satisfaction. Your key responsibilities will include scheduling service jobs, managing inventory, ensuring compliance with industry standards, and maintaining strong communication with customers to address their needs and concerns effectively. Additionally, you will be accountable for training and developing team members, implementing best practices, and driving continuous improvement initiatives within the service department. The ideal candidate will possess significant experience in heavy equipment service management, strong leadership skills, and a customer-focused approach. If you thrive in a fast-paced environment and are committed to providing exceptional service, we welcome you to join our team!

Requirements

• Bachelor's degree in Engineering, Business Administration, or related field preferred
• 5+ years of experience in service management, specifically with heavy equipment
• Strong leadership ability with experience managing a team
• Excellent communication and troubleshooting skills
• Proficient in service management software and relevant technologies
• Ability to analyze performance metrics and implement improvements
• Customer-oriented mindset with a commitment to service excellence
• Knowledge of heavy equipment repair and maintenance practices

Responsibilities

• overseeing the service operations
• ensuring top-quality maintenance and repair services for our heavy machinery
• managing a team of skilled technicians
• optimizing workflow efficiency
• ensuring that service goals are met while maintaining high standards of safety and customer satisfaction
• scheduling service jobs
• managing inventory
• ensuring compliance with industry standards
• maintaining strong communication with customers to address their needs and concerns effectively
• training and developing team members
• implementing best practices
• driving continuous improvement initiatives within the service department

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Company Truck
• Uniforms
• Tool Loan Policy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager