Service Manager – Water Treatment Systems

Xylem•Edison, NJ

3d•$90,000 - $120,000

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Service Manager – Water Treatment Systems Join Xylem – Shaping the Future of Water 🌊 At Xylem, we deliver proven solutions in water and wastewater treatment, disinfection, and filtration. We are seeking a Service Manager to lead and inspire field service professionals supporting complex water treatment systems across healthcare, industrial, and commercial environments. This role leads teams responsible for installation, maintenance, monitoring, and troubleshooting of advanced water treatment systems, including those supporting hemodialysis clinics and healthcare facilities where water quality standards are critical. You will drive team performance, customer satisfaction, safety, and operational excellence, while building a culture of accountability, innovation, and engagement. Bonus: Electrical and mechanical troubleshooting experience with water treatment or process systems.

Requirements

Bachelor’s degree preferred
Military or relevant industry experience may substitute for degree
Experience in water treatment, process water, or technical service environments
Technical field service or equipment support experience preferred
3+ years of leadership or management experience
Strong people leadership and team development
Ability to communicate up, down, and across organizations
Strong critical thinking and troubleshooting
Ability to resolve customer or operational issues in complex environments
Proficiency with business systems such as Microsoft Office, Oracle/SAP, and cloud-based platforms
Some travel required
Valid driver’s license and acceptable Motor Vehicle Report (MVR)

Nice To Haves

Exposure to healthcare or hemodialysis water systems is a plus
Experience with one or more of the following: Reverse osmosis (RO) systems Pretreatment systems (carbon tanks, softeners, multimedia filters) Water quality monitoring and instrumentation Pumps, valves, and control systems Preventative maintenance programs Water treatment applications in healthcare, dialysis, or industrial settings
Candidates with experience in the following environments or systems are strongly encouraged to apply: Hemodialysis water treatment systems Healthcare facility water purification systems Reverse osmosis (RO) systems and pretreatment equipment Dialysis clinic infrastructure and water distribution loops AAMI dialysis water standards and water quality monitoring Industrial or high-purity process water systems Biomedical equipment service or clinical technical support Water treatment systems in hospitals, laboratories, or pharmaceutical facilities
Electrical and mechanical troubleshooting experience with water treatment or process systems.

Responsibilities

Foster and maintain a safe, high-performance work environment
Lead and develop field service teams across multiple sites or complex facilities
Support service operations for water purification and treatment systems, including: Reverse osmosis (RO) Carbon filtration Water softening Pretreatment systems Distribution systems
Ensure systems meet applicable water quality and regulatory standards, including healthcare environments when applicable
Guide teams in complex troubleshooting of water treatment equipment, pumps, controls, and instrumentation
Monitor KPIs, service metrics, and operational performance
Maintain appropriate inventory levels and critical spare parts
Partner with commercial and regional teams to achieve service center and P&L objectives
Provide proactive leadership to support customer success and long-term partnerships
Promote a culture of innovation, accountability, collaboration, and continuous improvement