Service Manager - Southeast Region

GE Vernova

2d • Remote

About The Position

Come and join our powerful, unified force with the energy to change the world. Our mission is BIG. Our TRANSFORMATION is key – bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready. The Southeast Region Controls Service Manager will lead a team to deliver controls retrofit projects and aftermarket solutions at customer sites throughout region (southeast portion of the US, PR and certain Caribbean Islands). Team includes Controls Field Service Engineers, Site and Contractual Service Managers. Work with Sales, Project Management, Engineering, and Comm Ops to drive flawless execution meeting business KPI targets (EHS, Quality / Customer Experience, Revenue / Margin, etc).

Requirements

• Bachelor’s degree in engineering, business, or related discipline from an accredited college or university or an associate's degree in engineering, business or related discipline.
• Minimum of 5 years of Field Service experience.
• Minimum of 5 years’ experience in Control Systems, or a controls related business.
• Experience with ERP systems (SAP preferred, others considered)
• Willingness and ability to travel in assigned region.
• Travel 20%, as required.
• Possess a valid driver's license and passport.
• Must Reside in the US; US Remote position.

Nice To Haves

• Prior experience in management role.
• Prior field service experience with controls retrofit projects.
• Strong customer focus, interpersonal, and computer skills
• Ability to multi-task in a dynamic, geographically team environment environment
• Experience coordinating with subcontractors
• Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines.
• Ability to set and meet aggressive goals and targets.

Responsibilities

• Field Service management responsible for leading and directing all active association with customer site project delivery, PO through Warranty.
• Lead and develop Field Service Engineers, Contractual Service Managers, and Team Leads
• Work directly with customers regarding outage and scheduling, response to business issue resolution, and growth opportunities
• Ensuring service personnel comply with corporate EHS, Quality, and Compliance policies and applicable laws and regulations

Benefits

• GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager