Service Manager

RV Country Inc•Fresno, CA

About The Position

Join the top-rated RV dealership in the nation! RV Country has been voted the People’s Choice for Best RV Dealer and certified as an Amazing Workplace. With over 60 years of success and growth and 13 locations across Washington, Oregon, Nevada, Arizona, and California, we're expanding our team of over 350 professionals. At RV Country, we're more than just a dealership; we're a community dedicated to making a difference in the lives of both our customers and employees. Join us and be part of an exciting journey! RV Country is looking for a strong committed Service Manger to create an environment which controls efficiency, internal cost, profitability and can maintain positive employee relations. The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the assets of the department. This is a great opportunity if you’re driven and experienced in the RV and/or Automotive field and possess the ability to be systematic and process driven.

Requirements

Understand the service process.
Analysis/problem solving skills.
Team leadership and motivation skills to the service staff.
Demonstrate commitment to and creative thinking for continuous improvement.
High ability to multi-task.
Ability to develop and maintain a good business relationship with both external and internal customers.
Minimum 3-5 years of experience in RV or Auto service operations
Experience in a leadership role with demonstrated ability to motivate and manage people.
High school diploma or GED required – additional business coursework preferred

Responsibilities

Lead daily operations of the service center, overseeing workflow, technician scheduling, and work order management from diagnostics through invoicing or claims.
Provide strong leadership and support for service employees, including coaching, conducting meetings, and participating in recruitment and performance reviews.
Deliver exceptional customer service by maintaining clear communication throughout the service process and upholding company service standards.
Use extensive RV product knowledge to support technicians, resolve issues, and ensure high-quality service.
Collaborate with management on continuous improvement initiatives, including safety, training, and technical updates.
Monitor customer satisfaction metrics (CSI and NPS) and implement strategies to maintain or exceed company goals.