Service Manager - Product Support Division
About The Position
Service Manager Product Support Division – Omaha, NE Logan Contractors Supply, Inc. (LCS) — a trusted leader in the construction supply industry — is looking for a driven, hands-on Service Manager to lead our service operations at our Omaha, NE location. If you thrive in a fast-paced environment, enjoy leading teams, and take pride in delivering exceptional customer service, we want to hear from you! Position Overview As our Service Manager, you’ll play a key leadership role in keeping our service department running at peak performance. You’ll lead a talented team of technicians, ensure top-tier customer satisfaction, and help drive operational excellence across our equipment service and rental fleet.
Requirements
- Strong leadership, communication, and organizational skills
- A customer-first mindset with a passion for operational excellence
Nice To Haves
- Previous Service Management experience in equipment or automotive (preferred)
- Prior Technician experience (preferred)
Responsibilities
- Report directly to the Branch Manager and Director of Product Support
- Oversee daily service department operations
- Schedule and coordinate service and repairs for customer-owned and rental equipment
- Dispatch and manage field service calls
- Assign and prioritize daily technician workloads
- Coordinate preparation of new and used equipment, warranty repairs, and rental units
- Help establish technician goals and development paths
- Supervise, mentor, and coach staff — including conducting performance reviews
- Manage team schedules to ensure optimal coverage and efficiency
- Foster a collaborative, high-performance team culture
- Stay current on technical updates and industry regulations
- Partner with leadership to develop and execute strategic account plans
- Provide clear, timely repair quotes to customers
- Monitor and communicate customer satisfaction metrics
- Collaborate with Parts and Service teams to deliver full-service solutions
- Promote a positive, solutions-focused work environment
Benefits
- Health, Dental, Vision, Life & LTD
- 401(k) with Employer Match
- Paid Time Off (PTO)
- Paid Holidays
- Bonus Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
