Service Manager with Strong Sales Experience

Team Pest USA•Augusta, GA

About The Position

Pest USA is a family owned and operated growing Pest and Termite Control Company. Established in 1971, we have proudly upheld the true values of customer service and have grown into new territories and markets. We are currently seeking a Service Manager to oversee operations. Service Manager responsibilities and duties include, but are not limited to: Generate Sales Leads Management of small team of techs Assist with daily pest services Manage daily operations while following Pest USA guidelines and procedures Distribute detailed reports and state required forms when necessary Maintain fleet vehicles, cash, and service agreements Train and develop employees in the local market for sales, service, as well as administrative employees Minimum Qualifications: Possess current driver's license Willing to work evenings and weekends as needed Must maintain any state regulatory agency required licensing exams Able to lift up to 50 pounds Frequent bending, squatting and crawling. Company proudly offers: Competitive compensation based on experience Medical, Dental, and Vision insurance Supplemental insurance benefits Paid Time Off Company vehicle and gas card Company cell phone 401k with company match All applicants are subject to drug testing, as well as a criminal background check, prior to being employed. Applicants must also submit a clean driving record prior to employment. Job Summary: The Sales & Service Manager is responsible for driving revenue growth while ensuring high-quality pest control services are delivered to customers. This role oversees sales initiatives, manages service technicians, maintains customer satisfaction, and ensures operational efficiency. The ideal candidate will be a strong leader who can balance business development with day-to-day service operations. Key Responsibilities: Sales & Business Development Generate new residential and commercial pest control accounts through prospecting, networking, and referrals. Develop and maintain relationships with existing customers to increase retention and upsell additional services. Meet or exceed monthly and annual sales goals. Train and mentor team members on effective sales techniques and customer service. Identify new business opportunities within the local market. Service Operations Supervise and support pest control technicians to ensure quality service delivery. Schedule and coordinate service routes to maximize efficiency and customer satisfaction. Ensure all services are performed according to company standards and industry regulations. Handle customer concerns, service issues, and escalations in a timely and professional manner. Monitor service quality and conduct periodic ride-alongs or inspections. Team Leadership Recruit, train, and develop service team members. Provide performance coaching and accountability for both sales and service staff. Foster a positive team environment focused on growth, safety, and customer satisfaction. Compliance & Safety Ensure compliance with all state regulations, licensing requirements, and safety standards related to pest control. Promote safe work practices and proper use of pest control products and equipment. Performance & Reporting Track key performance indicators including sales, service completion rates, customer retention, and team productivity. Provide regular reports and updates to senior leadership on performance and growth opportunities. Qualifications: Experience in pest control, home services, or a related field preferred. Proven sales experience with the ability to close new business. Strong leadership and team management skills. Excellent communication and customer service abilities. Knowledge of pest control products, services, and regulations is a plus. Valid driver's license and ability to obtain/maintain required pest control licenses. What We Offer: Competitive salary plus performance-based incentives. Career growth opportunities within the company. Supportive team environment. Company vehicle and tools (if applicable).

Requirements

Possess current driver's license
Willing to work evenings and weekends as needed
Must maintain any state regulatory agency required licensing exams
Able to lift up to 50 pounds
Frequent bending, squatting and crawling.
All applicants are subject to drug testing, as well as a criminal background check, prior to being employed.
Applicants must also submit a clean driving record prior to employment.
Proven sales experience with the ability to close new business.
Strong leadership and team management skills.
Excellent communication and customer service abilities.
Valid driver's license and ability to obtain/maintain required pest control licenses.

Nice To Haves

Experience in pest control, home services, or a related field preferred.
Knowledge of pest control products, services, and regulations is a plus.

Responsibilities

Generate Sales Leads
Management of small team of techs
Assist with daily pest services
Manage daily operations while following Pest USA guidelines and procedures
Distribute detailed reports and state required forms when necessary
Maintain fleet vehicles, cash, and service agreements
Train and develop employees in the local market for sales, service, as well as administrative employees
Generate new residential and commercial pest control accounts through prospecting, networking, and referrals.
Develop and maintain relationships with existing customers to increase retention and upsell additional services.
Meet or exceed monthly and annual sales goals.
Train and mentor team members on effective sales techniques and customer service.
Identify new business opportunities within the local market.
Supervise and support pest control technicians to ensure quality service delivery.
Schedule and coordinate service routes to maximize efficiency and customer satisfaction.
Ensure all services are performed according to company standards and industry regulations.
Handle customer concerns, service issues, and escalations in a timely and professional manner.
Monitor service quality and conduct periodic ride-alongs or inspections.
Recruit, train, and develop service team members.
Provide performance coaching and accountability for both sales and service staff.
Foster a positive team environment focused on growth, safety, and customer satisfaction.
Ensure compliance with all state regulations, licensing requirements, and safety standards related to pest control.
Promote safe work practices and proper use of pest control products and equipment.
Track key performance indicators including sales, service completion rates, customer retention, and team productivity.
Provide regular reports and updates to senior leadership on performance and growth opportunities.