Service Mgr-Stanby Power (PWR GEN-211) (1933)

WAUKESHA-PEARCE INDUSTRIES LLC • New Braunfels, TX

4d

About The Position

Scope of Work: Oversee the day to day scheduling and management of the branch, labor and personnel, including the Generator Technicians and Preventative Maintenance staff. Prioritize workflow and maintain a clean and safe environment. Build and maintain customer relationships in region.

Requirements

• Must have a minimum of 5 year(s) previous experience managing in the service industry
• G.E.D. or High School Diploma
• Must have the ability to effectively supervise, motivate, and evaluate others
• Must be able to follow written and verbal instructions
• Ability to manage multiple projects, deadlines, and priorities
• Proficient in Microsoft Office programs (Excel, Outlook, Word)
• Must have organizational skills
• Display strong communication skills, written and verbal
• Proven experience in customer focus and relationship-building
• Basic knowledge of Mechanical/Electrical systems
• Display problem solving skills and be able to recommend resolution
• Must be able to respond to and diffuse highly stressful/emotional situations with customers
• Must promote and maintain a clean, neat, and safe work environment
• Must protect the company assets and interests
• Must have the ability to work flexible hours and days

Nice To Haves

• Knowledge of diesel/ gaseous engines and generators/ automatic transfer switches preferred but not mandatory

Responsibilities

• Oversee the day-to-day scheduling of all Labor and PM work in department
• Manage all standby service tech personnel, and preventative maintenance personnel
• Answer and resolve all customer and/or vendor calls and involve upper management when required
• Coordinate with sales team to execute customer requirements and needs
• Review closed service jobs prior to billing the customer
• Determine training needs of current staff and inform branch manager of needs
• Recognize staffing needs, recruit, and develop team members with branch manager’s support
• Develop strong relationships with external customers and vendors and internal personnel
• Perform other duties as assigned by manager

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED