Service Now Lead Digital Product Manager

Wells Fargo-posted 3 days ago
$96,600 - $188,900/Yr
Full-time
Charlotte, NC
Credit Intermediation and Related Activities
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Wells Fargo is seeking a strategic and results-driven Lead Digital Product Manager in our Branch Channel Management Product Line. This role will drive the development and optimization of digital products with a strong focus on business process automation and management capabilities. This role will lead cross-functional teams to deliver innovative solutions that streamline operations, enhance user experience, and support Consumer Small and Business Banking.

  • Define and communicate a clear product vision and roadmap aligned with business goals.
  • Identify opportunities to improve and automate business processes using digital tools.
  • Lead Agile ceremonies (backlog grooming, sprint planning, reviews, retrospectives).
  • Author user stories, lead story refinement, and manage product backlogs, ensuring alignment with stakeholder needs and technical feasibility.
  • Collaborate with Scrum Masters, developers, UX designers, and Engineer teams to deliver high-quality features.
  • Analyze current-state workflows and identify areas for improvement or automation.
  • Partner with business analysts and process owners to design future-state workflows.
  • Translate business requirements into functional specifications and user stories.
  • Act as the primary liaison between business units, IT, and external vendors.
  • Facilitate workshops, demos, and training sessions to ensure stakeholder alignment and adoption.
  • 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Experience supporting products within the Financial Services industry, ideally with direct exposure to Branch Banking operations, customer journeys, and frontline employee tools.
  • Strong understanding of business process modeling and workflow automation.
  • Proven experience with ServiceNow platform (certifications a plus).
  • Comfortable working with technical teams, but primarily focused on business value, user experience, and stakeholder outcomes rather than deep technical implementation.
  • Proven ability to act as a bridge between business and technology, facilitating communication and alignment across diverse teams.
  • Excellent communication, leadership, and stakeholder management skills.
  • Deep knowledge of Agile frameworks (Scrum, SAFe, Kanban).
  • 3+ years of experience working with Agile technology development including experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence or Jira.
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
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