Service Operation Coordinator

PartsSource • Solon, OH

21h • Hybrid

About The Position

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment . Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On® , which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. The Imaging Service Coordinator provides front-line administrative and logistical support for medical imaging service operations. This role focuses on case intake, scheduling, documentation, communication, and order processing to ensure service requests move efficiently from initiation through completion. This position does not require deep technical imaging knowledge but does require strong organization, communication, and follow-through.

Requirements

• Strong organizational skills
• Professional written and verbal communication
• Comfortable with computers and ticketing systems
• Ability to manage multiple tasks simultaneously
• Applies critical thinking to troubleshoot issues and make timely, well-reasoned judgment calls.

Nice To Haves

• Customer service or dispatch experience
• Healthcare or technical support exposure (preferred)

Responsibilities

• Service Case Intake & Scheduling Receive and log service requests via phone, email, and internal systems
• Create service calls and work orders accurately
• Schedule Field Service Engineers (FSEs) according to availability and priority
• Documentation & Data Entry Enter service notes, failure descriptions, and resolution details as provided
• Attach POs, quotes, and supporting documents
• Maintain clean, organized service records
• Parts Order Processing Place parts orders using provided part numbers
• Track shipments and update ETAs
• Ensure exchange/return documentation is sent respectively
• Customer Communication Provide basic status updates and scheduling confirmations
• Communicate ETAs and appointment windows
• Route escalations to senior team members
• Internal Coordination Communicate with FSEs regarding schedules and job status
• Support Service Operations Specialists with administrative tasks

Benefits

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed