Service Operations and Warehouse Lead

Window World•Ft. Wayne, IN

6d•$35,000 - $45,000

About The Position

The Window & Door Service Technician | Operations & Warehouse Lead plays a critical, hands-on role in ensuring the successful execution of servicing residential window and door. This position blends skilled installation work with operational coordination and warehouse oversight to ensure every project is properly prepared, efficiently executed, and completed to Window World standards. This role is responsible for servicing and installing window and door products in the field, coordinating materials and logistics for scheduled installations, maintaining a clean and organized warehouse environment, and supporting smooth day-to-day operations. The ideal candidate takes pride in craftsmanship, thrives on organization, and proactively solves problems to keep projects on track and customers satisfied.

Requirements

Must have the knowledge and ability necessary for servicing removing and installing windows and doors.
Strong communication and customer service skills.
Must have persistence and strong problem-solving and time management skills.
Take pride in craftsmanship and finished work product.

Responsibilities

Professionally remove and replace residential windows and doors in accordance with Window World installation standards and guidelines.
Complete all finishing work, including trim, insulation, sealing, and caulking, to ensure a clean, high-quality final product.
Troubleshoot and resolve jobsite issues efficiently to avoid delays, rescheduling, or extended service/ installation time.
Maintain a professional, customer-focused presence on every jobsite, answering homeowner questions as needed.
Collect completion certificates, customer surveys, and final payments if needed, upon project completion.

Benefits

Company parties
Employee discounts
Opportunity for advancement
Training & development
We Offer Competitive, weekly pay with opportunities for bonuses and performance incentives.
Unlimited earning potential based on your dedication and performance.
Flexibility in scheduling with adaptable hours to suit your schedule.
Well-organized warehouse for convenient access to products and materials.
Reliable support from Window World to ensure smooth operations on-site and address homeowner inquiries.
Paid on-the-job training to enhance your skills and advance your career.
Clear pathways for career growth and advancement within the company.
Full-time hours guaranteeing job security and consistent work throughout the year.
Vibrant team culture with regular events fostering camaraderie and collaboration.