Service Operations Manager

Albertsons Companies•Flower Mound, TX

About The Position

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

Responsibilities

Champion corporate and division customer service programs to meet or exceed service goals.
Ensure fast, friendly, and efficient service at all front‑end touchpoints.
Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to the Store Director as needed.
Maintain confidentiality regarding employee information, store sales, and company data.
Manage and schedule Front End Clerks, Courtesy Clerks, Service Operations Assistants, Service Supervisors, and Customer Service Center Clerks.
Create department schedules using computer‑based scheduling programs; post schedules in a timely manner and communicate changes when appropriate.
Coordinate and implement front‑end employee training in partnership with the Administrative Coordinator.
Interview and recommend candidates for Front End Clerk and Courtesy Clerk positions; recommend corrective action to the Store Director as needed.
Serve as an overflow cashier when required to support service levels.
Direct and supervise front‑end operations, including customer traffic flow, lane coverage, and overall sales floor presentation.
Oversee the cleanliness and appearance of the front end, checkstands, restrooms, entryway, and parking lot.
Maintain checkstand merchandising to ensure a fresh, full appearance with proper signage.
Manage departmental budgets and financial objectives, including service scores, sales, labor, bag expense, cash shortages/overages, and check expense projections.
Oversee cash flow functions: deposits, armored car service, safe transactions, till management, funds distribution, check approvals, refunds, and pickups.
Complete and ensure accuracy of all front‑end forms and documentation.
Partner with Administrative Coordinator and Service Operations Assistant to resolve issues related to cash variances, voids, refunds, till balancing, and Time Clock and Attendance violations.
Work with Scan/FMC teams to resolve scanning file issues promptly.
Partner with Division Loss Prevention and Administrative Coordinator to address cash‑related or shrink issues.
Maintain responsibility for money orders, bus passes, lottery, gift cards, postage, change, and commission‑income items (when applicable); ensure proper balancing.
Review refunds, voids, and override reports to control excess transactions.
Ensure compliance with all company policies and procedures, including: Cash handling Employee purchase policy Restricted product sales (alcohol, tobacco) Coupon and gift card policies Scan accuracy Scheduling of minors Product return policy WIC regulations Sanitation, safety, and security policies Grooming and dress code standards Labeling and point‑of‑sale regulations
Ensure accurate operation and functionality of the Point of Sale (POS) system.
Implement emergency procedures in the event of computer or equipment malfunctions.
Ensure safety, cleanliness, and sanitation across all front‑end work areas and equipment.
Comply with all workplace safety rules and regulations.
Maintain accurate department records and ensure integrity in all operations.
Coordinate and implement front‑end programs, including community relations promotions, to support Division goals.
Attend all required training and sales meetings.

Benefits

medical
dental
vision
disability and life insurance
sick pay
PTO/Vacation pay
paid holidays
bereavement pay and retirement benefits (pension and/or 401(k) eligibility)
Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.

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