Service & Parts Manager, Autonomous Vehicles

Avis Budget Group • Irving, TX

2d • $65,000 - $85,000 • Onsite

About The Position

Leveraging its core strengths in large scale fleet management, Avis Budget Group has entered into a strategic partnership with the leader in self-driving technology, to launch and scale a fully autonomous ride-hailing service in Dallas. This new strategic partnership reflects the Company’s ambition to grow beyond travel and actively shape the future of mobility. Sounds your speed? Come join our family.
As the Service and Parts Manager, Ride Hail, you will lead a team responsible for the overall performance of the preventative maintenance and service repair of autonomous ride-hail fleet. Your work will focus on maximizing fleet utilization and profitability while ensuring customers in the Dallas market have access to clean, well-maintained autonomous vehicles when needed.

Requirements

• High School diploma required; 2-4 year college degree preferred (or equivalent in education, training or experience)
• 2+ years’ experience in related field (supply chain operations, logistics, fleet management, rental car, ride hail, mobility services or related service industries) of progressive operations and logistics management, including managing a team of people.
• Demonstrated exceptional teamwork and collaboration skills with a successful track record working in highly matrixed environments.
• Excellent organization and prioritization skills, self-starter, able to work in a fast-paced environment with minimal supervision
• Solid financial acumen and forecasting skills
• Solid understanding of electric vehicles (EVs) and electric safety awareness
• Familiarity with depot operations, vehicle readiness, and parts management
• Strong written and oral communication skills
• Proficient in data analytics and problem-solving skills
• Excellent employee leadership, talent management and delegation skills
• Proficient knowledge of Microsoft Office suite of products, including Excel
• Valid driver’s license, authorized to work in the United States and successful completion of pre-employment qualification checks.
• Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs.
• Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles
• Ability to work in varying environments, such as indoors and outdoors
• This is an on-site, in-person role.

Responsibilities

• Develops, implements and communicates operating plans to maximize fleet utilization in line with business and company guidelines, while overseeing, directing, and controlling the preventive maintenance programs specific to autonomous ride-hail vehicles, including sensor calibration, system integrity checks, and compliance with autonomous vehicles safety standards.
• Manage team performance against business plan by setting, communicating, monitoring and updating goals for key performance indicators, including technician productivity, response time, out-of-service time, warranty recovery versus parts and labor, vendor cycle time, and the accuracy and quality of autonomous ride-hail vehicles system repairs and calibrations.
• Assesses out of service area daily to prioritize autonomous ride-hail vehicles for repair and/or salvage, ensuring work is assigned appropriately to maintain service availability.
• Ensures all repair orders, including those involving autonomous ride-hail vehicles system components, are completed and processed in accordance with established guidelines and compliance standards.
• Ensures timely completion of recalls, preventative maintenance, and quality of vehicle repairs, including those involving autonomous ride-hail vehicle systems, sensors and software updates, while maintaining proper documentation and compliance with regulatory reporting requirements.
• Forecasts, budgets, and manages key financial drivers including, but not limited to, S&W per day and warranty recovery.
• Selects, manages, and maintains relationships with body shops and repair vendors, including negotiating rates, conducting semi-annual audits, and ensuring service levels, autonomous ride-hail vehicles quality standards, and vendor compliance are met. Oversees purchase order use, receipt of services/goods, invoice processing, and ensures vendor insurance policies remain current.
• Manage all areas of the employee lifecycle including hiring, onboarding, training, recognition, motivation, development and performance management to enable a high-performance culture.
• Manage all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate.
• Provide a safe work environment by ensuring all safety policies and practices are followed and maintained, partnering with Safety where appropriate.

Benefits

• Competitive salary, eligible for short term and long term incentive plans
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• Contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED