Service Parts Specialist

Solar Turbines•Parsippany, NJ

2d•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Create customer quotations, sales and service orders per company procedures for aftermarket parts, ensuring alignment to freight and delivery terms. Collaborate with internal and external personnel to ensure timely order execution. Salary range based on experience: $77,264.00 - $96,580.00

Requirements

Degree or equivalent experience desired
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. product/service delivery.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Knowledge of a Specific Customer Support Function: Knowledge of tools and methods of providing support to customer and ability to assist customers with a specific type of support.
Sales Support and Administration: Knowledge of sales tasks, tools and procedures; ability to support an organization's sales plan and process.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Microsoft Office: Knowledge of Microsoft Office; ability to use the features and functions in Microsoft Office products.

Responsibilities

Analyzes orders, correspondence and documents to ensure compliance with company procedures, regulatory restrictions, freight terms, payment terms, shipping marks, or special instructions.
Collaborates with internal and external partners to ensure order fulfillment and escalates situations to leadership when necessary.
Provides assistance in day-to-day operational issues and to other team members. Develops best practices.