Service Process Coordinator

Citi • O'fallon, MO

1d

About The Position

Works with limited supervision. Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers. Resolves complex issues and performs most complex servicing activities under Limited supervision. Works on complex projects. Occasionally mentors lower level processors. Reconciles historical accounts and performs reapplication/re-amortization functions. Supports an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Requirements

• 1-3 years relevant experience
• Proficient with Microsoft Excel
• Requires sitting at a computer the majority of an 8-hour shift.
• Position requires ability to maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts.
• High School diploma or equivalent

Nice To Haves

• Loan servicing/processing experience preferred.
• May assist with pulling files or re-filing
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED